A. Warranty Period

TJ Media, Co. Ltd. (TJ Media), through Audio-Video Solutions Corporation, warrants this product against defects in material or workmanship under normal use and service for a period of:

Items CoveredManufacturer’s Warranty

Main Unit


Remote Control

12 months
All Cables3 months
Autovolt Adapter6 months

These warranty periods are applicable to the following models:

  1. Grand Videoke Symphony 3 Pro (TKR-373MP)
  2. Grand Videoke Rhapsody 3 Pro (TKR-343MP)
  3. Grand Videoke Symphony 2.0 Plus (TKR-372MP Plus)
  4. Grand Videoke Symphony 2.0 (TKR-372MP)
  5. Grand Videoke Symphony (TKR-371MP)
  6. Grand Videoke Harmony Plus (TKR-361MP Plus)
  7. Grand Videoke Harmony (TKR-361MP)
  8. Grand Videoke Rhapsody Plus (TKR-341MP Plus)
  9. Grand Videoke Rhapsody (TKR-341MP)

For older Grand Videoke and WOW! Premium models, please refer to your product’s supplied warranty cards on the last page of the user’s manual.

For Grand Videoke Concerto Smart Media Player (SMP-270W), please click here for its warranty information.

B. Terms and Conditions

If a product defect arises and a valid claim is received by TJ Media within the Warranty Period, at its opinion and to the extent permitted by law, TJ Media will either:

  1. Repair the product at no charge, using new or refurbished replacement parts, or
  2. Replace with a new or refurbished product that is at least functionally equivalent to the new product.

TJ Media may request replacement of defective parts with new or refurbished user-installable parts that TJ Media provides in fulfillment of its warranty obligation. A replacement product or part, including user-installable parts that have been installed in accordance with the instructions provided by TJ Media, assumes the remaining warranty of the original product.

When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes TJ Media’s property.

Warranty for all cables and autovolt adapter is limited to manufacturing defects (materials and workmanship) and does not cover normal wear and tear.

C. Exclusions and Limitations

This warranty does not apply to:

  1. Customer installation, set up adjustments or signal reception problems.
  2. Defects or damage caused by natural disasters, accidents (such as immersion in water or dropping), misuse, abuse, negligence or unauthorized commercial use on any part of the product.
  3. Damage due to improper operation, maintenance or connection to incorrect voltage supply.
  4. Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of TJ Media, Audio-Video Solutions Corporation or their Authorized Service Providers.
  5. Product or part that has been modified to alter functionality or capability without written permission from TJ Media.
  6. Consumables (such as batteries).
  7. Normal and customary wear and tear.
  8. Products which have had its serial number(s) and warranty seal(s) removed or made illegible.

Customer must provide proof of purchase in the form of a bill of sale or customer’s copy of the warranty card.

The warranty does not cover the cost of transporting the unit to and from the customer nor to and from the service center.

D. Service Centers

LocationAddress & Contact Number

NCR-Ortigas(Metro Manila)

9th Floor East Tower, Unit E0907B-E0908

Philippine Stock Exchange Center

Exchange Road, Ortigas Center, Pasig City, Philippines

Tel: +63 2 470 9022 / +63 2 470 6223

Mobile: +63 917 871 4151 / +63 917 581 2662 / +63 917 521 1415

NCR-Raon(Metro Manila)

Unit 11B, 2nd Floor

TRP Building, 801 Gonzalo Puyat St. (Corner Quezon Blvd.)

Quiapo, Manila, Philippines

Tel: +63 2 734 0664 / +63 2 400 4036

Mobile: +63 917 808 4070


Room 6, 2nd Floor

Osmeña Building, Colon St. (Corner Pelaez St.)

Cebu City, Philippines

Tel: +63 32 254 0356 / +63 32 781 7590

Mobile: +63 917 790 0089


Unit 301B, 3rd Floor

Lachmi Building, 3 Bolton St. (C. Bagnoy)

Barangay 3-A, Davao City, Philippines

Tel: +63 82 258 7938

Mobile: +63 917 503 5669

Cagayan de Oro

Room 307, 3rd Floor

PFIC Building, Aguinaldo Jr. Borja St.

Cagayan de Oro City, Philippines

Tel: +63 88 881 3148