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A. Warranty Period
TJ Media, Co. Ltd. (TJ Media), through Audio-Video Solutions Corporation, warrants this product against defects in material or workmanship under normal use and service for a period of:
|Items Covered||Manufacturer’s Warranty|
|All Cables||3 months|
|Autovolt Adapter||6 months|
These warranty periods are applicable to the following models:
For older Grand Videoke and WOW! Premium models, please refer to your product’s supplied warranty cards on the last page of the user’s manual.
For Grand Videoke Concerto Smart Media Player (SMP-270W), please click here for its warranty information.
B. Terms and Conditions
If a product defect arises and a valid claim is received by TJ Media within the Warranty Period, at its opinion and to the extent permitted by law, TJ Media will either:
TJ Media may request replacement of defective parts with new or refurbished user-installable parts that TJ Media provides in fulfillment of its warranty obligation. A replacement product or part, including user-installable parts that have been installed in accordance with the instructions provided by TJ Media, assumes the remaining warranty of the original product.
When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes TJ Media’s property.
Warranty for all cables and autovolt adapter is limited to manufacturing defects (materials and workmanship) and does not cover normal wear and tear.
C. Exclusions and Limitations
This warranty does not apply to:
Customer must provide proof of purchase in the form of a bill of sale or customer’s copy of the warranty card.
The warranty does not cover the cost of transporting the unit to and from the customer nor to and from the service center.
D. Service Centers
|Location||Address & Contact Number|
9th Floor East Tower, Unit E0907B-E0908
Philippine Stock Exchange Center
Exchange Road, Ortigas Center, Pasig City, Philippines
Tel: +63 2 470 9022 / +63 2 470 6223
Mobile: +63 917 871 4151 / +63 917 581 2662 / +63 917 521 1415
Unit 11B, 2nd Floor
TRP Building, 801 Gonzalo Puyat St. (Corner Quezon Blvd.)
Quiapo, Manila, Philippines
Tel: +63 2 734 0664 / +63 2 400 4036
Mobile: +63 917 808 4070
Room 6, 2nd Floor
Osmeña Building, Colon St. (Corner Pelaez St.)
Cebu City, Philippines
Tel: +63 32 254 0356 / +63 32 781 7590
Mobile: +63 917 790 0089
Unit 301B, 3rd Floor
Lachmi Building, 3 Bolton St. (C. Bagnoy)
Barangay 3-A, Davao City, Philippines
Tel: +63 82 258 7938
Mobile: +63 917 503 5669
|Cagayan de Oro|
Room 307, 3rd Floor
PFIC Building, Aguinaldo Jr. Borja St.
Cagayan de Oro City, Philippines
Tel: +63 88 881 3148