Order Cancellation/Returns & Refunds

Please contact us at (02) 8-361-9450 loc 847 / 209 or email us at sales@grandvideoke.com immediately during our regular business hours to speak with one of our sales representatives for order cancellation. Grandvideoke.com is not responsible for charges relating to unconfirmed cancellation through email or voice messages. We will try our best to cancel your order prior to shipping. Once that package is shipped, no cancellation will be accepted.

Returns & Refunds

If you wish to return a merchandise, kindly email us at sales@grandvideoke.com within seven (7) days of receipt of merchandise. Upon approval, we will send you a return authorization number and shipping instructions via email. You may return any merchandise for any of the following reasons:

* Incorrect item shipped
* Defective Items

The product must be in its original delivery condition and must be returned prepaid and insured for the whole purchase price. We will issue full refund less shipping cost for items that are returned in its original delivery condition. For returns with missing parts/accessories, the cost of replacement shall be charged to the customer. If the unit is damaged due to customer misuse, a restocking fee of 10% to 25% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

Digital product such as the GV Smart Card - Virtual Code is not eligible for return or refund.

IMPORTANT: 1. Refund is not allowed for parcels that were not delivered due to the refusal of the recipient to pay the applied tax/duty.
2. We reserve the right to not accept items without an authorization number.